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6 Ways To Resolve Conflict

Part of 'Take Away Training' series

Media Type - DVD
Author - Eve Ash

Learn 6 practical techniques to resolve conflict in the workplace and achieve effective results.

1. Look inwards

  • Identify your own personality style in a conflict situation
  • Ostrich - sweeps everything under the carpet but fumes later
  • Sheep - just baas and says yes
  • Owl - tries to resolve conflict cooperatively

2. Identify other's style

  • Work out how the other is behaving
  • Consider appropriate ways of responding
  • Ostrich - ask questions, probe
  • Lion - avoid arguing back, show empathy
  • Sheep - encourage to articulate issues
  • Beware of slippery sharks!

3. Use communication skills

  • Rapport building - eye contact, nodding, 'we' and 'us' words
  • Listening - regularly summarise what has been said
  • Display flexibility - offer creative suggestions, avoid rigidity

4. Use reflective questions

  • Throw to the other person for ideas
  • Use open questions
  • Ensures active involvement
  • Encourages ownership

5. Use positive reinforcement

  • Praise, reward the other - eg. displays flexibility, has good idea

6. Use a logical approach

  • Achieve clarity on differences between you
  • Choose an appropriate appriach - eg. stepped agreements
  • Consider need for more information
  • Consider whether others can assist

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- Adult Learning Principles
- Advanced Sales Techniques
- An Introduction to Business Ethics
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- Be Careful With Email
- Best Practice Workplace Checklist
- Business Etiquette
- Career Planning
- Changing Role of Managers, The
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- Common Facilitation Mistakes
- Conducting Successful Discipline Interviews
- Conducting Training Activities
- Conflict Within Teams
- Consulting Skills For Professionals
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- Evaluate Anything!
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- Understanding & Dealing with Depression
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  • Length - 15 minutes
  • Pricing
    Price - INR 5,950
    Intl. Price - A$ 240.00
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