Being promoted to supervisor makes many people uncomfortable. How does one effectively manage former colleagues and friends? After All You're the Supervisor depicts the nine components of supervisory effectiveness.

Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities — especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.

It’s not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.

After All, You’re the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:

1. Acknowledge Your New Role
2. Plan and Prioritize
3. Be Accessible
4. Encourage Teamwork
5. Communicate Upward and Downward
6. Delegate
7. Discipline Effectively
8. Provide Feedback
9. Model the Way

A comprehensive training program for new and seasoned supervisors alike, After All, You’re the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.

Benefits:

• Develops supervisory skills
• Increases team success
• Helps new supervisors avoid common pitfalls

Testimonials

"Best program you have. Provides the foundation for all Supervisory Leadership training that will follow."
-Bill Buggert, Mgr, Organizational Development
-Teamworks, Inc.

"The program included reinforcement to some issues that we stress to the 'new' Supervisors and got the point across that they need to hold staff accountable without being offensive."
-DeeAna Breckenridge, -Director of HR &Training
-Valley First Credit Union