Passive people avoid confrontation but fail miserably at getting what they want. And while aggressive people often appear to be successful, they rarely win the willing cooperation of their colleagues in the long-run.

Assertiveness, however, is much more advantageous. It does not conflict with listening and accepting the views of colleagues or customers, and is more likely to lead to a satisfactory solution to any problem. It allows potentially valuable ideas to be aired. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively.

This entertaining programme looks at the advantages and disadvan-tages of passive, aggressive and assertive behaviour. In a series of different situations — from the office, within meetings, and even within a hospital — the techniques of assertive behaviour are explained, together with how to get your inner dialogue right, and how to communicate what you want with honesty and relevance whilst respecting the rights of those you are addressing.

The key outcomes:

• Encourages staff to talk about problems that might otherwise remain hidden
• Will teach staff how to respond assertively to different types of behaviours
• Staff will be more confident, motivated and productive

e-learning course contains:

• Trailer
• Pre-test
• Introduction
• Choose your words with care!
• What's the difference?
• Be honest about what is relevant
• Stick to your bottom line
• Communicate as equals
• Summary and action plan
• Knowledge check

The e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.

Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.

Each e-learning title includes:

• Pre-test to establish current knowledge and determine which modules the learner needs to complete
• Test results and summary notes at the end of each module
• Glossary of commonly used terms and key video clips
• Final knowledge check to test retention
• Full tracking and reporting capabilities