Business Writing Toolkit, The

The complete guide to written communication at work

Media Type - Toolkit
Author - Joanna Gutmann

The Business Writing Toolkit will be one of your most popular training resources: a valuable reference tool for punctuation and grammar; sessions on report writing and how to construct your writing; key tools to incorporate in any communication skills programme.

It deals with all the things people need to think about – external and internal documents, letters, press releases, reports, evaluation, presentations and handouts, memo’s, e-mails and faxes and writing skills such as grammar, punctuation and much more!




1. Letters - start and finish

These tools will help you improve your letters. They guide you through the planning stage and help you to write suitable opening and closing paragraphs.


2. Letters responding to enquiries

These tools will help you write effective letters in response to an enquiry.


3. Letters that sell

These tools will help you write sales letters that appeal directly to the potential buyer.


4. Letters that achieve action

These tools will help you write letters that demand action from any organisation or individual.


5. Letters in response to complaints

This tool will give you practice at writing complaints before you become involved in responding on behalf of your organisation.


6. Letters that have only one or two sentences

These tools will help you write letters that are difficult because they are so short.


7. Standard letters (that don't sound standard)

These tools demonstrate good practice in writing standard letters and offer the chance to develop personal writing skills.


8. Writing a press release

You should use this tool when you:

- are new to writing press releases;

- want to ensure that your press releases are presented in a way which will encourage their use.




9. Memos, e-mail, fax or messages

These tools will help you improve the quality of your written communication with colleagues.


10. Reports

These tools will help you write business reports.


11. Paperwork for presentations

You should use these tools when you are:

- new to giving presentations;

- are tempted to just give copies of OHTs.

If you are responsible for the development of staff within your organisation or department:

- use the tools as handouts or the basis of an exercise on - presentation skills courses.


12. Evaluation

These tools provide a selection of evaluation forms for use in different circumstances.


13. Course handouts

These tools will help you develop effective handouts that present an appropriate image of you as a trainer.


14. Agendas

The agenda forms the structure for a meeting and the basis for the minutes. It is essential that it is well constructed and these five tools will help achieve that through explanation and examples. The tools will help you to understand the purpose for the different sections of the agenda and to write one that is useful.


15. Minutes

The tools will help you to:

- decide on, and use the most appropriate style for your minutes;

- present minutes in a concise and professional style;

- following the conventions for presenting each section;

- show decisions and actions clearly.


16. Posters

These tools will help you prepare posters that draw attention and inform readers.


17. The internal CV

These tools will help you to put together a well-structured, appropriate CV if you are applying for posts under internal reorganisation. They are a combination of reference material and practical exercises, culminating in step-by-step guidance on putting together your CV.


18. Appraisal notes

These tools will help you prepare notes for an appraisal meeting and keep a useful record of discussions.


19. Writing procedures

These tools will help you write procedures that are clear, concise and easy to follow.




20. Sentences and paragraphs

The tools will give you an understanding of what makes sentences and paragraphs effective. They will help you write clearly and in such a way as to make your documents easily understood.


21. Punctuation

The tools will help you understand and learn the rules for using punctuation marks.


22. Avoiding wordiness

These tools will help you write economically and clearly.


23. Don't Obfuscate, avoid loquacity!

These tools will help you improve your writing through the use of plain English. They will also develop your understanding of other people's writing through easy identification of potential misunderstandings.




24. Planning

You should use this tool when you are:

- new to writing reports and longer documents;

- aware of wasting time editing and restructuring;

- having trouble getting started on a document.

If you are responsible for the development of staff within your organisation or department:

- give a copy of the tool to any member of staff who would benefit from help with planning documents;

- use the tool as a handout on training courses.


25. Spelling

These tools are a source of reference to help with common spelling problems and get you started on improving your spelling.


26. Vocabulary

These tools will help you improve and develop your vocabulary and find the right word for the purpose.


27. Conventions for typed documents

These tools will help you ensure that your letters and reports are clear from the point of view of presentation. The importance of layout and presentation should not be overlooked as they form theall-important first impression and help easy reading.


28. Diction

You should use this tool when you:

- are new to dictating;

- feel you should respond to your secretary's comments!

29. A glossary of grammar

You should use the tool:

- whenever you want to check on the meaning of a frequently used grammatical term;

- when you want to improve your knowledge of grammar.

  • Publisher - Fenman Training
    Support Material - Printed copy in ring-binder + CD-ROM • 105 Tools • 300 'OK to copy' pages
    Length - 648 pages
  • Download

      Download sample activity

  • Printed Activity Pack
    Price - INR 9,950
    Intl. Price - £ 150.00
    Stand-alone CD-ROM
    Price - INR 8,950
  • Stand-alone CD-ROM also available: The printed activity pack is also available as a stand-alone CD-ROM which contains the entire resource as a printable PDF, allowing you to print off pages from the CD as you wish. The content is identical. It also contains PowerPoint slides taken from the original pack.