Products

Call Center Success

Media Type - DVD

Customer Service Reps must be ready to communicate the voice and spirit of your organization as well as develop the initial influence and relationship with all your customers. This new program focuses on how the call centre, and the people who are part of it, can become an integral part of any organization's success story. This suite of learning media easily accommodates different learning styles, environments and time requirements.

  • Support Material - 20-min Case Studies Video Leader's Guide, OHP Masters, 108pp Crisp Book
    Length - 60 minutes
  • Pricing
    Price - INR 7,950
    Intl. Price - $ 295.00
  • Interactive CD-ROM version with course, assessment and a copy of 108pp Crisp Book. * US$249.