Communicating Clearly

Part of 'Hotlines' series

Media Type - DVD
Author - Eve Ash

Staff in call centres need to learn to communicate clearly, especially if someone has difficulty in understanding. They must demonstrate these skills:
* Listen carefully to identify needs
* Question to clarify and check
* Give information clearly
* Explain methodically
* Ensure information is understood

  • Support Material - Self-paced Workbook
    Length - 14 minutes
  • Download

      Participant Workbook

  • Pricing
    Price - INR 7,750
    Intl. Price - A$ 240.00
  • See 'Hotlines' series for quantity pricing