MMHRD Online


Customer Satisfaction

Media Type - DVD
Subject(s) - Customer Service

Dru Scott, acclaimed author and psychologist, explores the difference between customer service and customer satisfaction. Real-world examples help you learn:
* practical ways to stay motivated and provide consistent quality customer service
* how to keep customers coming back again and again
* explore ways to measure customer satisfaction.

  • Support Material - Leader's Guide and Book
    Length - 28 minutes
  • Pricing
    Price - INR 9,950
    Intl. Price - US$ 295.00