Products

Customer Service Toolkit

A library of 72 video clips (75 min) on various aspects of customer service.

Media Type - DVD
Subject(s) - Customer Service

This video clip library has enough variety to help you build customer service training courses unique to every type of trainee -- over 20 different workplace settings are depicted. You'll be able to create highly relevant courses for new-hires and develop refresher courses for seasoned staff.

The Toolkit contains multiple video clips on these topic areas:

  • Attitude
  • Communication
  • Problem Solving
  • Service Recovery
  • Supervising a Customer Service Department
  • Internal Customer Service


Plus you will have a variety of video clips in each of these service categories: face-to- face (including field) & telephone, business-tobusiness & business-to-consumer, as well as employeeto- employee / internal customer service.

Each toolkit Includes:

  • Chaptered DVD with 2 versions of all clips: with introductory narration and without;
  • CD-ROMs with 2 versions of all clips (for importing into PowerPoint presentations);
  • Comprehensive electronic Leader’s Guide that includes key points, discussion questions and activity suggestions for every clip.

  • Support Material - DVD + CD-ROM
    Length - 75 min
  • Download

      Leaders Guide

  • Pricing
    Price - INR 24,950
    Intl. Price - $ 995.00