Giving Feedback

Emotional Intelligence in Action

Media Type - DVD

We give feedback day-in day-out, with our team and with our peers.

Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approach helps make the feedback process effective.

Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides realistic 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI.

Key Learning Points

  • setting and sharing an agreed agenda>
  • exploring and establishing facts
  • making and testing hypotheses
  • considering options and agreeing next steps.

Subject areas
  • four part model for giving feedback
  • framework of emotional intelligence competencies
  • emotionally competent feedback

Who for
  • managers and team leaders at all levels
  • team members
  • coaches and mentors
  • trainers and consultants


  • engaging mix of four realistic dramatised examples of good and bad practice with introduction and commentary
  • detailed session notes and resources for group training
  • workbook for self-study and use in group sessions


Very professional and convincing - it makes an excellent accompaniment to a larger programme of training on EI.” - (Keith Taylor, Land Registry)

I enjoyed the video and feel it is a realistic depiction of the sorts of conversations - good and bad - that go on’ - (Celia Clark, oup)

I liked the realistic scenes and storylines. The general set-up of the DVD was good and quality very good. Excellent facilitator's guide' - (Martin Brown, Woodside Associates)

’A measured product that illustrates the framework of emotional intelligence competencies with great clarity. Even the most high-handed manager would have a clear idea of what constitutes emotionally competent feedback by the end of a session. Better value handouts than many such packs. Value for Money' - (Training & Coaching Today)

  • Support Material - Leaders Guide and Workbook
    Length - 35 min
  • Pricing
    Price - INR 31,750
    Intl. Price - US$ 795.00