Marcus is pleased to invite open feedback. Carol enjoys a unique opportunity to give some feedback to her managers. She is excited at the prospect of pointing out some of their shortcomings. And when Carol gives feedback to her nemesis, Serena, she doesn’t hold back on criticism and attitude. Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback that is not all good news.

• Don’t  accept situations that are not working INSTEAD: Offer suggestions for positive change
• Don’t avoid giving your manager feedback INSTEAD: Give positive and constructive feedback
• Don’t be vague or emotional INSTEAD: Provide specific factual examples
• Don’t give up if nothing changes INSTEAD: Explain concerns and agree on actions