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Managing Internal Customer Service

Media Type - DVD
Subject(s) - Internal Customer

In this video Sophie, the manager of our fictitious organisation wants to implement a company policy of providing good internal customer service to all fellow employees. She then realises that implementing an internal customer service strategy requires a little more work than passing around some memos and making a few stirring speeches. It involves a proper assessment of needs, establishing and writing service standards and involving everyone in a continuous improvement process.

  • Support Material - Leader's Guide
    Length - 17 minutes
  • Pricing
    Price - INR 12,750
    Intl. Price - A$ 495.00