Nobody enjoys being criticised, which is why few managers relish the prospect of criticising their staff – yet it has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake – and people shouldn’t have to wait until an appraisal to discover they have done something wrong.

This engaging programme is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink.

Rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant – including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticising her personally rather than what she
had done.

This programme helps managers understand that criticism is an essential part of their responsibilities but emphasises how criticism done badly can make things worse. It lays down seven clear rules for ensuring that criticism is conducted effectively and without acrimony, including the key message that people should only be criticised for what they’ve done, not who they are.

The key outcomes:

• Learn how to criticise constructively to prevent the recurrence of mistakes and improve staff performance
• Enjoy a better relationship with employees

e-learning course contains:

• Trailer
• Pre-test
• Introduction
• Critical issues
• Prepare
• Deliver
• Move On
• Summary

The e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.

Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.

Each e-learning title includes:

• Pre-test to establish current knowledge and determine which modules the learner needs to complete
• Test results and summary notes at the end of each module
• Glossary of commonly used terms and key video clips
• Final knowledge check to test retention
• Full tracking and reporting capabilities