Problem-Solving and Decision-Making Toolbox

Media Type - Toolkit
Author - Paul Wildman & Jon Warner
Subject(s) - Problem Solving

There are 32 problem-solving process analysis tools organized for seven categories:
• customer service
• enterprise operational improvement
• creativity enhancement
• problem solving
• decision making
• organizational development
• quality improvement.

Each tool comes with directions on how and when to use it, benefits, cautionary advice, and a practical example. Facilitators will find everything they need to teach problem-solving techniques applicable to technical problems, people problems, and everything in between.

  • Publisher - HRD Press
    Length - 3- ring binder * 150pp
  • Pricing
    Intl. Price - US$ 99.95