The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated.

With dramatic sequences and subtle humour, techniques of assertiveness are delivered in a powerful, convincing fashion, shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues.

Particularly suitable for junior management, sales personnel and purchasing staff, this programme is highly reassuring for anyone who has doubts about volunteering what they think – even when asked to do so. It also demonstrates why aggressive behaviour doesn’t work in the long run and why it’s important to establish a negotiating position and stick to it.

The key outcomes:

• Learn techniques to present personal opinions and ideas with confidence, honesty and respect
• By behaving more assertively you can be more positive and more productive in the workplace

e-learning course contains:

• Trailer
• Pre-test
• Introduction
• From submissive to assertive
• Avoiding aggressiveness
• Straight talking
• Criticism
• Saying no
• Summary

The e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.

Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.

Each e-learning title includes:

• Pre-test to establish current knowledge and determine which modules the learner needs to complete
• Test results and summary notes at the end of each module
• Glossary of commonly used terms and key video clips
• Final knowledge check to test retention
• Full tracking and reporting capabilities