What Do You Say?

The Right Words at the Right Time

Media Type - DVD

When your guest is disappointed... when you can’t give him what he wants... when he won’t let you help - what do you say?

When it comes to customer service challenges, the first few seconds and your first few words determine your success or failure.

This video challenges employees with more than 30 awkward, intimidating customer situations. It then provides realistic, practical answers that they can use.

Fast-paced, energetic and loaded with excitementWhat Do You Say? training puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

A powerful tool that no employee should be without, the What do you Say?Employee Handbook takes over where the training leaves off, providing practical answers to more than 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more.

What Do You Say? will help you learn key words and phrases necessary to handle tough customer situations with ease and confidence when:

  • Your guest is disappointed
  • Your guest won't let you help
  • It's NOT about business
  • You can't say yes
  • Your guest feels wronged

Delivering up another large dose of fun...the What do you Say? Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning.

  • Support Material - Leader’s Guide
    Length - 22 minutes
  • Pricing
    Price - INR 29,950
    Intl. Price - US$ 945.00