Service With Soul
Consumers and businesses are tight with their pocketbooks, distributors are squeezing us, the marketplace is full of fabulous, quality products... this is not a problem; this is an opportunity. Tom Peters This new documentary-based training program focuses on five extraordinary businesses
* Southwest Airlines,
* K. Barchetti Shops,
* DeMar Plumbing,
* Nypro, and
* Chicago's Alternative Policing Strategy to explore today's definition of what constitutes exceptional customer service, how customer closeness is achieved, and what an obsession with customers can do to forward the success of any organization.
Speaking before an audience of executives and trainers, Peters illustrates how different today's customer service expectations are from those of decade ago and what our businesses and organizations must do to meet and exceed those expectations and identifies the shared characteristics, philosophies and reinventions strategies that have put a few organizations at the top of their fields.
AWARDS: Trainer's Gold Selection; Bronze, International TV Association
- Beyond Close to the Customer
- Business & the Environment: Lean, Clean and Green
- Creating the Customer's Dream
- Everything Is Design!
- Excellence in the Public Sector
- In Search of Excellence
- In Search of Excellence - Disney Segment
- Passion for Customers, A
- Passion for Customers, A (Short Cut)
- Passion for Excellence, A
- Passion for Excellence, A - Short Cut
- Service With Soul
- Service With Soul (Short Cut)
- Shape of the Winner, The
- Speed is Life: Get Fast or Go Broke
- Thriving on Chaos
- World-Class Qualty: The Customer Will Decide
- World-Class Qualty: The Customer Will Decide (Short Cut)