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Mediating for Resolution

Part of the 'Cutting Edge Communication' Series

Media Type - DVD
Author - Eve Ash

Learn excellent skills for controlling respectful exchanges and facilitating solutions.

Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company policy. Carol is called in to try and resolve their clash but uses a game show technique to work on the ‘resolution’ – but soon loses patience. A busy Marcus steps in, offers a limited time and asks Alex and Sam in turn to respectfully listen to each other and give their side of the story. He listens actively for what’s behind their assertions, asking each to come up with a solution to the problem that respects the other’s needs (and area of expertise). Marcus controls the discussion – who is talking at any one time and what is being covered. He summarizes a position that is largely acceptable to both. He then asks them to write a statement (which he will review) acknowledging the other’s problem with the issue and detailing how each will go about minimizing the potential for conflict in future. Alex and Sam quietly (but slightly grudgingly) agree to this.

  Key Learning Points

People in conflict have stopped listening. Mediators actively listen to overcome blocks.

MEDIATE FOR RESOLUTION

Don’t take sides and assume
INSTEAD: Listen supportively to both parties

Don’t allow emotions to escalate
INSTEAD: Control respectful exchanges

Don’t bulldoze with your opinions
INSTEAD: Use questions to clarify and summarize

Don’t leave problems unresolved
INSTEAD: Facilitate solutions and agree actions

- Accepting Change
- Achieving SMART Goals
- Apologizing Carefully
- Appreciating Diversity
- Arrogance and Humility
- Behaving Unprofessionally
- Being an Employer of Choice
- Boosting Emotional Intelligence
- Brainstorming and Solving
- Breaking Bullying
- Building Relationships
- Coaching New People
- Creating a No-Blame Culture
- Creating Positive Impressions
- Creating Workforce Agility
- Cutting Edge Communication Series - 80 Program Set
- De-Cluttering the Office
- Delivering Sensational Service
- Delivering Training Masterfully
- Developing Successful Mindsets
- Developing Trainer Skills
- Diffusing Anger
- Embracing New Ideas
- Enhancing Service
- Ensuring a Respectful Workplace
- Ensuring Security
- Explaining Skillfully
- Facing Social Media
- Giving Hygiene Feedback
- Giving Managers Feedback
- Global Cultural Awareness
- Handling Anyone Difficult
- Handling the New Wave
- Handling Tricky Appraisals
- Improving Self-Esteem
- Listening Actively
- Looking at Employment Contracts
- Making Decisions
- Managing a Complainer
- Managing Crises
- Managing Projects Effectively
- Managing Remotely
- Managing Time Successfully
- Mastering Social Media
- Mediating for Resolution
- Meeting For Results
- Minimizing Risk
- Navigating Career Change
- Negotiating for Results
- Negotiating for Success
- Overcoming Disempowerment
- Overcoming Fears
- Overcoming Setbacks
- Pitching and Influencing
- Planning and Organizing
- Prejudice and Discrimination
- Preparing for Emergencies
- Preparing for My Appraisal
- Presenting with Passion
- Privacy and Ethical Behavior
- Recruiting the Best
- Removing Tension
- Resolving Conflict
- Responding Thoughtfully
- Sharing Feedback
- Starting Relationship Selling
- Staying Motivated at Work
- Stereotyping and Diversity
- Stretching the Team
- Supervising Effectively
- Supporting Others
- Surviving Stress and Burnout
- Surviving Team Conflicts
- Teaching Greetings
- Transforming SILOS
- Trying Myers-Briggs
- Understanding Accountability
- Unions and Collective Bargaining
- Using Goals to GROW
- Welcoming New People
- Working Safely

  • Support Material - Leader's Guide and PPT slides.
    Length - 9 minutes
  • Pricing
    Price - INR 8,750
    Intl. Price - A$ 275.00