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Passion for Customers, A (Short Cut)

Quality and Service pay.

Award Winner

Media Type - DVD
Author - Tom Peters
Subject(s) - Customer Service

Tom Peters gets to the heart of the excellence message by taking viewers on location to five leading organizations that provide superior customer service:
* Federal Express;
* The Limited;
* Worthington Industries;
* University National Bank & Trust,
* The Louisville Redbirds.

Viewers are privy to the inner workings of these acclaimed customer-driven organizations as Peters details the essential characteristics that have given them their competitive edge.

Program Objectives:
* Promote the viewpoint that quality and service pay off - in both customer and employee satisfaction
* Improve company relations with customers by tuning employees into the details of customer service
* Encourage the quick responsiveness that is essential to building and maintaining quality customer service
* Recognize the importance of the frontline individual in customer relations

AWARDS: Trainer's Gold Honorable Mention; Award of Excellence, Annual Mgt. Film Festival; Finalist, Int'l Film & TV Festival of New York; Australian Training Film Awards

  • Support Material - Viewer's Guide
    Length - 31 minutes
  • Pricing
    Price - INR 19,750
    Intl. Price - US$ 495.00