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5 Values of Great Customer Service, The
This program presents a values-based approach to serving diverse populations. Employees work on the communication skills needed to meet or exceed the service expectations of their diverse customers......
DVD - INR 26,750

50 Ways to Keep Your Customers
We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the.....
DVD - INR 9,750

American Tongues
Southerners talk too slowly. New Yorkers are rude. New Englanders don't say much at all. Anybody who lives in the U.S. knows the clichés about how people in the various parts of the country.....
DVD - INR 12,950

Basics of Profitable Customer Service, The
Loaded with graphics and vignettes, "The Basics of Profitable Customer Service" should be required viewing for everyone in the.....
DVD - INR 9,750

Best Service Is No Service, The
With the ever-present need to reduce costs and boost customer loyalty, Bill Price argues that companies should challenge the need for customer service in the first place. This game-changing approach.....
DVD - US$ 95.00

Beyond Close to the Customer
It's not customer satisfaction, but customer delight that will distinguish the winners from also-rans. Tom Peters Tom Peters made training history when his best selling video A Passion for Customers.....
DVD - INR 7,750

Beyond Words For Healthcare
Body language is a two-way relationship. Recognizing the most common body language cues can help staff to understand what a patient may be thinking, but not necessarily saying. More importantly,.....
DVD - INR 27,750

Boomerang:The Reciprocity Urge
A motivating 10-minute video with animation, a case study and featuring psychologist Peter Quarry… offering a simple lesson to create happy customers, cooperative team colleagues and motivated.....
DVD - INR 13,750

C.A.R.E. Principle, The
Improve customer satisfaction! Set in a variety of retail locations, your employees will learn that Customers Are Really Everything! Key points: * Acknowledge customers immediately * Give customers.....
DVD - INR 12,750

Call Center Success
Customer Service Reps must be ready to communicate the voice and spirit of your organization as well as develop the initial influence and relationship with all your customers. This new program.....
DVD - INR 9,950

Calming Upset Customers
Successful organizations know how to listen to their upset customers (clients, guests, patients, passengers, members or students) and satisfy their concerns. Key points: * Learn proven methods for.....
DVD - INR 9,950

Case of the Vanishing Customers, The
To help people realise that they can choose which emotions they want to show.
DVD - INR 34,750

Complaint Is a Gift, A
Using humour and wit, this animated parable illustrates how customer complaints can actually be gifts in disguise, driving home the point: the more you know about your customers, the better you can.....
DVD - INR 23,750

Complaints and Quality Management
To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
DVD - INR 39,750

Creating the Customer's Dream
Tom Peters hosts this news magazine style program which features his good friend and favourite customer service legend -- Stew Leonard. Learn the behind-the-scenes reasons for Stew Leonard's success.....
DVD - INR 19,750

It's here - an attitude-changing program that's guaranteed to help your employees be enthusiastic about cross-selling! Designed for every employee who interacts with customers - either in person or.....
DVD - INR 9,950

Customer Focussed Selling
Key points: * Establish initial rapport with a customer * Determine customer needs * Present features and benefits of the merchandise * Overcome Objections * Close a sale by recogni-sing buying.....
DVD - INR 7,950

Customer Is Always Dwight, The
An introduction to process management.
DVD - INR 34,750

Customer Satisfaction
Dru Scott, acclaimed author and psychologist, explores the difference between customer service and customer satisfaction. Real-world examples help you learn: * practical ways to stay motivated and.....
DVD - INR 9,950

Customer Service
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention.....
DVD - INR 11,750

Customer Service Gone Viral
In today's "viral" age, customers can "experience" a business by simply going online and reading customer reviews or even watching a customer posted video or two. This is great for the consumer,.....
DVD - INR 29,750

Customer Service Recovery for Business: The Right Words at The Right Time
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. Unfortunately, it is often the newest or least trained employee who has the last clear.....
DVD - INR 34,750

Customer Service Recovery for Leisure & Hospitality: The Right Words at The Right Time
This Leisure & Hospitality-specific program presents your staff with a wide variety of realistic and challenging customer situations. From complaints about parking fees or sending food back to a.....
DVD - INR 34,750

Customer Service Selling
Teach your salespeople selling skills that increase sales and give them more confidence in themselves and your organisation. Key points: * Greeting customers effectively * Determining customer needs.....
DVD - INR 7,950

Customer Service To The Rescue
This is the perfect video to celebrate and thank all your employees who deliver great customer service.
DVD - INR 11,750

Customer Service Toolkit
Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer.....
DVD - INR 34,750

Customer Service Training Series, The
The series comprises of the following 3 videos detailed descriptions of which are available under their individual titles. Module 1: It's Show Time (15 min)Module 2: Service Heroes (15 min)Module 3:.....
DVD - INR 63,750

Customer Service: It's Good Business and It's Everybody's...
Cites bank examples and role plays to show the 4 personal traits shared by employees who provide quality service; and the importance of being happy in your work and taking pride in what you.....
DVD - INR 9,950

Customer Service: Make It Easy!
Am I making it easier or harder for my customers? Many customers these days are not happy with the service they’re receiving. They’re angry, frustrated and headed for the door. So what.....
DVD - INR 29,750

Customer Talks Back
This program is designed to motivate your team to rethink the simple needs of customers and apply skills that meet these needs. The program will be great as a feature around which you can run a.....
DVD - INR 11,750

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