Products


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Balance Sheet: What It Means
Bank president & former IBM sales exec Mark Burns presents a model balance sheet showing the assets, liabilities & equity of a typical institution. For a comparison, he also looks at other types of.....
DVD - INR 5,925

Basic Banking Etiquette
Learn the basics-how to greet a customer, introduce yourself, refer customers, handle calls, intemzptions and much ,.....
DVD - INR 4,950

Coaching II: More Techniques to Improve Employee Performance
How to improve the work performance of the "difficult' employee as well as the employee who wants to improve but doesn't know what steps to take. Covers - both negative and positive consequences to.....
DVD - INR 6,250

Commercial Lending Basics
Featuring industry expert David Crowder, this series covers the basic information that a lending officer needs in evaluating potential credits. Also included is a test case to dramatize the.....
DVD - INR 11,950

Communication Skills
Helps each person identify his/her own personal communication style and how to work effectively with other styles. Features experts Ott and.....
DVD - INR 5,250

Cross-Servicing
It's here - an attitude-changing program that's guaranteed to help your employees be enthusiastic about cross-selling! Designed for every employee who interacts with customers - either in person or.....
DVD - INR 7,975

Delegating Responsibility
Supervisors learn what delegation is; why it's important; what is required & how to prepare for delegation. They learn delegation is often the most difficult - yet most important - task for new.....
DVD - INR 4,250

Effective Customer Service
This customer service training package consists of 1 videotape with 5 units.
DVD - INR 5,925

Effective Telephone Communication
Covers the common-sense points of using the telephone as a business tool. Plus ways to improve your telephone voice and listener's first.....
DVD - INR 5,925

Exploring Basics of Banking
Presents the world of retail banking in 5 segments: * World of Banking * A Loyal Customer * Departments in a Bank * Paths to Profit * Satisfying Customer Needs. Each segment runs 3-7 minutes but.....
DVD - INR 6,925

How to Promote Training
Features practical ideas you can use to promote your training sessions, how to make them more exciting & how to raise employees level fo enthusiasm for training.....
DVD - INR 3,250

How to Reduce Loan Documentation Risk
Learn common documentation pitfalls and how to avoid them. The necessity of a systematic approach to managing loan documentation is also covered. Features an attorney who specializes in lending.....
DVD - INR 5,250

How to Successfully Manage Change
New products, services, technology, regulations and cost-controls make change in banking an on-going process. How it affects employees; how to identify the symptoms of change-recognizable patterns of.....
DVD - INR 5,250

Importance of Confidentiality
Confidentialily is an essential element. Also, what, when and how certain information should be provided to the.....
DVD - INR 5,250

Improve Employee Performance Through Coaching
How to coach employees to get desired performance results. Viewers learn they can't change people but they can improve behaviour. Outlines the 4 Management Myths (Ex: To be a good.....
DVD - INR 7,250

Interviewing Skills
Interviewing prospective employees requires a thorough knowledge of the law - the Equal Employment Opportunity Act. Program covers "10 Taboo Topics" that must be avoided to ensure compliance;.....
DVD - INR 4,950

Matter of Integrity: Ethics, A
Takes a positive approach to help remind employees of the special trust placed in them by the bank and its customers. Role plays depict pressures which can lead good people astray _ and the personal.....
DVD - INR 3,975

Modern Teller Trg.: 1. Today's Professional Teller
Used by over 2,000 financial institutions! With this series you can: * Standardize teller training * Bring new tellers "up to speed" quickly * Reflect your bank's policies, procedures,.....
DVD - INR 2,650

Modern Teller Trg.: 10. Building Bank Business
Used by over 2,000 financial institutions! With this series you can: * Standardize teller training * Bring new tellers "up to speed" quickly * Reflect your bank's policies, procedures,.....
DVD - INR 2,650

Modern Teller Trg.: 2. Handling Money
Used by over 2,000 financial institutions! With this series you can: * Standardize teller training * Bring new tellers "up to speed" quickly * Reflect your bank's policies, procedures,.....
DVD - INR 2,650

Modern Teller Trg.: 3. Checking Deposits and Transactions
Used by over 2,000 financial institutions! With this series you can: * Standardize teller training * Bring new tellers "up to speed" quickly * Reflect your bank's policies, procedures, products *.....
DVD - INR 2,650

Modern Teller Trg.: 4. Making Check-Cashing Decision
Used by over 2,000 financial institutions! With this series you can: * Standardize teller training * Bring new tellers "up to speed" quickly * Reflect your bank's policies, procedures, products *.....
DVD - INR 2,650

Modern Teller Trg.: 5. Other Negotiable Instruments...
Used by over 2,000 financial institutions! With this series you can:* Standardize teller training* Bring new tellers "up to speed" quickly* Reflect your bank's policies, procedures,.....
DVD - INR 2,650

Modern Teller Trg.: 6. Balancing Out
Used by over 2,000 financial institutions! With this series you can:* Standardize teller training* Bring new tellers "up to speed" quickly* Reflect your bank's policies, procedures,.....
DVD - INR 2,650

Modern Teller Trg.: 7. Forgery and Signature Verification
Used by over 2,000 financial institutions! With this series you can:* Standardize teller training* Bring new tellers "up to speed" quickly* Reflect your bank's policies, procedures, products*.....
DVD - INR 2,650

Modern Teller Trg.: 8. Detecting Counterfeits
Used by over 2,000 financial institutions! With this series you can:* Standardize teller training* Bring new tellers "up to speed" quickly* Reflect your bank's policies, procedures, products*.....
DVD - INR 2,650

Modern Teller Trg.: 9. Fraud
Used by over 2,000 financial institutions! With this series you can:* Standardize teller training* Bring new tellers "up to speed" quickly* Reflect your bank's policies, procedures, products*.....
DVD - INR 2,650

Negotiable Instruments & Endorsements
Negotiable instrument must be in writing; signed by the maker/drawer; contains an unconditional promise to pay a fixed sum of money; is payable on demand or at a fixed future date; and is payable to.....
DVD - INR 5,925

Performance Appraisal
Right and wrong ways to conduct a performance appraisal; shows how both the employee and supervisor can benefit. Extensive support materials include sample evaluation forms and follow-up reports......
DVD - INR 5,750

Systematic Performance Appraisals
This advanced program covers the purpose of performance reviews; supervisor's/manager's role in the process; a recommended sequence of events plus a list of helpful hints to ensure success. Excellent.....
DVD - INR 5,750

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