Products




Colleagues As Customers
This powerful video demonstrates the benefits of good internal customer care for individuals, teams, organisations and external.....
DVD - INR 17,950

Customer Service
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention.....
DVD - INR 9,950

Hidden Customer, The
Everybody's somebody's customer--inside or outside the organization. This video helps viewers see the big picture by illustrating how internal customer service impacts the external customer. It.....
DVD - INR 12,950

Inside Information
To show people how to develop more effective working relation-ships with their colleagues through better internal customer.....
DVD - INR 31,500

Inside Job, An
To demonstrate why and how people across a customer-facing organisation must put internal customer care into practice.
DVD - INR 31,500

Internal Customer Service
Defines the concept of customer service as each department treating every other department as a customer and shows how bad internal customer service between departments is bad for the organisation's.....
DVD - INR 8,950

Managing Internal Customer Service
In this video Sophie, the manager of our fictitious organisation wants to implement a company policy of providing good internal customer service to all fellow employees. She then realises that.....
DVD - INR 8,950

Situational Coaching
This video explains a five step approach to coaching and how to vary it according to the specific needs of employees and the.....
DVD - INR 5,950

Social Investment
Many people tend to keep to themselves when faced with stress. However, this is one of the worst things you can do! The best predictor of happiness is social support. Capitalizing on social.....
DVD - INR 8,950

We’re On the Same Team, Remember? (2nd Ed)
Has sales worked with service? Is shipping getting the order right? What about billing? Remind your employees that everyone shares in the company’s success - or failure - and help them find.....
DVD - INR 24,950