MMHRD Online


Talk Isn't Cheap

Poor communication costs money.

New Arrivals

Media Type - DVD

Do you ever think about how many hours and how many dollars are lost because of poor communication? In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.

Talk Isn't Cheap dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.

Talk Isn't Cheap demonstrates four practical, effective techniques for improving communication in the workplace:

  • Make Yourself Clear

  • Plan before you speak
    - Don't interrupt 
    - Keep it simple
    - Be specific
    - Get feedback

  • Add Reinforcement
    - Don't assume 
    - Repeat and rephrase
    - Use visuals to reinforce
    - Get a recap

  • Listen Actively
    - Speak up if you're confused
    - Ask questions
    - Reconfirm the answer

  • Find the Hidden Message
    - Open a door 
    - Don't get defensive
    - Ask for a solution

Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.

  • Support Material - Leader's Guide, PPT Presentation
    Length - 19 minutes
  • Pricing
    Price - INR 25,750
    Intl. Price - US$ 695.00