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We All Win: Fanagalo - Customer Service with Authenticity

Film 1 of 2

New Arrivals

Media Type - DVD
Subject(s) - Customer Service

We All Win: FanagaloTM is a powerful learning tool on customer service. Imagine!a!workplace where everyone is working together to delight customers and exceed expectations!everyday. Whether!you are a global organization or a school—connecting authentically!with customers is now more critical than ever. Every individual can master the skills for authentic connections so powerful that surprised customers become viral storytellers of an organization"s product or service. Imagine—if customers are so delighted that they are inspired to tell others their own story about you. Discover skills all individuals can learn to feel more connected to sharing knowledge and for working

together as a team to surprise and delight every customer.

Use diversity to create a rainboteam!!
Everyone has a unique contribution which is valuable to a customer experience—learn how to create a rainbow team. Take a safari jeep ride journey through the bush and discover eight new skills to transform customer service in this musical highly inspirational learning tool. 

Key Learning Concepts:

  • Create!Rainbow!!Organizations
  • Celebrate Diversity: Blend Voices Into Customer Focus
  • Connect Authentically
  • Step Into the Guest"s Shoes
  • Always Give 100%
  • Create “WOW” Environments
  • Give the Unexpected
  • Celebrate Small Moments
  • Stop the Push! Don"t Force Your Message
  • Create Viral Storytellers (Who Create New Awareness For Your Brands) 


  • Support Material - Leader's Guide, 2 PPT Presentations
    Length - 18 minutes
  • Pricing
    Price - INR 27,750
    Intl. Price - US$ 695.00